Setting up your business phone system can be challenging whether you’re a new business owner or a veteran. With various options, features, and new technology, it’s essential to assess your choices carefully.
The right phone system can be a huge asset for any business. Choose one that’s right for your needs, then start using it.
Choose a Service Provider
A business phone system can help you stay connected to your customers and employees. It can also make life easier for your team and improve productivity.
Before you decide on a business phone service, take the time to think about your specific needs and the features you want. Create a list of non-negotiable must-haves and a wish list of features you’d like to have but could live without depending on other factors.
Then, you can choose a provider that offers the right features for your unique needs. Look for a provider to scale up your system and add new employees as you grow.
Decide on a Number
The phones for business are more than just a means of communicating with customers and clients; they’re also powerful brand tools that demonstrate legitimacy to potential partners and clients.
You’ll need to decide what type of number you want for your business phone system, whether local or toll-free, or both (called vanity numbers).
Generally speaking, small teams and brick-and-mortar stores tend to choose local numbers; however, nationwide companies with online and brick-and-mortar store locations often go with 1-800 numbers. These numbers are more widely recognized and can help you build credibility in your market.
Set Up Your Account
The first step to setting up your business phone system is choosing the service you need. You can choose a key system unit (KSU), a private branch exchange (PBX), or VoIP.
Another important thing to consider is the number of users in your business. You may only want to include some of your employees in the system, so plan for that. Whether you’re a large or small company, having the right business phone system will help you deliver an excellent customer experience. With the right tools, you can integrate your business phone system with other applications and software to streamline workflows.
Install the Phones
A business phone system can help you improve customer service by transferring an incoming call to the person or department that can provide the solution. It also lets you track customer call volume and patterns to improve quality assurance, training, and documentation.
You should run a few dry runs with your new system to see if it works for you and your team. This will help you determine if there are any bugs or features that need to be improved. It will also allow you to port your existing business phone numbers to your new provider. This will save you time and money since most telco vendors offer this service for free. It’s important to do this before switching your number and phone lines, as it will reduce your downtime while you get the hang of your new system.
Connect to the Internet
A business phone system is a way to connect your employees and customers to your company. This may be through a traditional landline, a virtual phone system, or another communication technology.
Before you choose a business phone system, consider your needs and what your plans are. This will help you choose the right technology for your company.
You’ll also need to know if you need the phone service at your office or if you want it to be available at remote locations. This will determine whether you need an IP-based or a hybrid business phone system.
Depending on your chosen plan, your provider will send you instructions on connecting to their network. These include installing apps on your computer or phone, plugging in new desk phones, or other steps.